F.A.Q.

 

About

What makes Geofilter Studio different?

Geofilter Studio is a design agency that specializes in Snapchat geofilters.  Geofilters are all we do. Being the oldest geofilter company in the world we have learned many tips and tricks.  Our experience sets us apart from all of our competition. We have become a reputable producer of geofilters. 

Where do geofilters work?

Currently on-demand geofilters are allowed in Canada, USA, UK, Brazil, Saudi Arabia, UAE, and Australia.

What type of events use Snapchat geofilters?

Every event for example: weddings, festivals, socials, birthdays, nightclubs, sporting events, high school events, proms, fundraisers, corporate events, university events and many more.


Payment

How does payment work?

When placing an order your credit card information is required. One of our customer service representatives will review and process your order.  At this time the provided card will be charged the design fee, and rushed fee if applicable.  Any outstanding fees (ie. Snapchat fee) will be charged once the design is completed and submitted to Snapchat.  You will be provided with an invoice breaking down all of the fees. If the card you provided cannot be processed we will contact you via email.

Why do you charge the design fee upfront?

We charge the design fee upfront as a security measure to ensure the customer is serious about ordering a geofilter. We have professional graphic designers working and cannot waste their time with fake orders. We hope our past clientele provides some comfort in the legitimacy of our service. You are in very good hands.


Orders 

How long will my order take?

Fully custom orders take 1-4 days however, we do offer a 24 hour rushed service.  Template orders are processed in less then 24 hours. Please note, we need at least 6 business hours before an event begins to process an order. 

What if I buy a geofilter that is denied by Snapchat?

This rarely happens with us. We will do any necessary revisions to ensure your filter is approved for no additional fee. 

What's a rushed order?

If your event begins within 48 hours it is considered a rushed order, except for orders that contain cartoon imagery. Cartoon imagery orders will be considered rushed if the event begins within 3 days. Rushed orders have a $30 fee. If a template order is placed after 3pm CDT for a following day event, it is also considered a rushed order.

What if I don't like the design?

We work with every customer one-on-one to ensure complete satisfaction. We do allow minor revisions to every design at no additional fee. We recommend providing as much detail as possible when placing the order. Our designers go off what you describe. Major revisions (ie. a whole new design) cost $10-$20 depending on the requested artwork.

Can I cancel my order?

Yes, if a designer has not began working on your geofilter you can cancel your order and receive a full refund. If a designer has completed the work only a partial refund can be issued at the discretion of customer service.  

After I place an order am I done? Will the geofilter just work?

Not exactly.  After placing an order you will receive an order confirmation email. If you do not receive this email send us a direct message (info@geofilter.studio). If everything looks good we will process your order. We might have some questions before we begin, we ask for prompt responses so we can begin ASAP. Once we complete the design you will have to approve the proof, geographical location, date and time. Only once approved will we submit your geofilter to Snapchat. If it sounds complicated I assure you its very simple process.  We are along side for the entire process and will ensure everything goes smoothly.

My geofilter is not working! What should I do?

Please check to see that you have filters and location services enabled for Snapchat on your device. Also, make sure you are within the geofence area that was confirmed.