F.A.Q.

 

What makes Geofilter Studio different?

Geofilter Studio is a design agency that specializes in Snapchat geofilters.  Geofilters are all we do. Being the oldest geofilter company in the world we have learned many tips and tricks and have become a reputable producer of geofilters. 

Where do geofilters work?

Currently Snapchat allows on-demand geofilters in Canada, USA, UK, Brazil, Saudi Arabia, UAE, and Australia.

What type of events use Snapchat geofilters?

Every event for example: weddings, festivals, socials, birthdays, nightclubs, sporting events, high school events, proms, fundraisers, corporate events, university events and many more.

How long will my order take?

Fully custom orders take 1-4 days however, we do offer a 24 hour rushed service during the week (Monday - Friday). Template orders are processed in less then 24 hours. Please note, no matter what, we need at least 6 hours before an event begins to process an order. Snapchat has submission cutoff times and we can not submit a geofilters just a few hours before the event.

What if I buy a geofilter that is denied by Snapchat?

This rarely happens with us. We will do any necessary revisions to ensure your filter is approved for no additional fee. 

What's a rushed order?

If your event begins within 48 hours it is considered a rushed order, except for orders that contain cartoon imagery. Cartoon imagery orders will be considered rushed if the event begins within 4 days. Rushed orders have a $30 fee. If a template order is placed after 3pm CDT for a following day event, it is considered a rushed order.

How does payment work?

When placing your order we will ask for your credit card information.  Once one of our customer service representatives reviews and processes your order the design fee will be charged to the card.  Any outstanding fees, such as the Snapchat fee, will be charged once the design is completed and submitted to Snapchat.  You will be provided with an invoice breaking down all of the fees. If the card you provided can not be processed we will contact you via email.

What if I don't like the design?

We work with every customer one-on-one to ensure complete satisfaction. We do allow revisions however, our designers usually get it right first try. We recommend providing as much detail when you first place the order. The designers go off what you describe. Major revisions (a whole new design) has a $10-$20 fee. 

Can I cancel my order?

Yes, if a designer has not began working on your geofilter you can cancel your geofilter and receive a full refund. If a designer has completed the work only a partial refund can be issued, at the discretion of the customer service representative helping you.  We are willing to continue working with you until you are satisfied.

After I place an order am I done? Will the geofilter just work?

Not exactly.  After placing an order you will receive an order confirmation email. If you do not receive this email send us a direct message (info@geofilter.studio). If everything looks good we will process your order. We might have some questions before we begin, we ask for prompt responses so we can begin ASAP. Once we complete the design you will have to approve the proof, geographical location, date and time. Only once approved will we submit your geofilter to Snapchat. If it sounds complicated I assure you its very simple process.  We are along side for the entire process and will ensure everything goes smoothly.

When is Geofilter Studio open?

Monday - Saturday from 8am CDT - 6pm CDT

We sometimes process orders outside of these hours.